How Service Desk Can Improve Internal Customer Satisfaction
By: Limesh Parekh, CEO of Enjay IT Solutions Technology has grown by leaps and bounds. And so have our expectations. A survey conducted showed that three in five customers have higher…
By: Limesh Parekh, CEO of Enjay IT Solutions Technology has grown by leaps and bounds. And so have our expectations. A survey conducted showed that three in five customers have higher…
Will bots steal your jobs? While that such propect is a long term reality in a larger context, but some of the technology verticals like testing and customer services operations…
The increasing growth in customer data has led to a reappraisal of how partnerships between banks and data management platforms can better drive success in the future. New age banks…
Zendesk announced the launch of the Zendesk kit on Fabric, designed so companies can build personalized customer support and self-service into any mobile app. The Zendesk kit allows thousands of…
A study from Verint Systems Inc. shows a 7% drop in customer retention compared to a similar survey conducted one year ago. This latest large-scale study of more than 24,000…
NetRack, a solutions provider for data centers and end-to-end IT server racks, announced that they have achieved 30 percent growth in FY 2015-16. At the end of this financial year,…