How Service Desk Can Improve Internal Customer Satisfaction
By: Limesh Parekh, CEO of Enjay IT Solutions Technology has grown by leaps and bounds. And so have our expectations. A survey conducted showed that three in five customers have higher…
Tag Archives: CUSTOMER SERVICE
Will Chatbots take over customer service operations?
Will bots steal your jobs? While that such propect is a long term reality in a larger context, but some of the technology verticals like testing and customer services operations…
SVC Bank’s IT team ties up with Commvault and Pentagon
The increasing growth in customer data has led to a reappraisal of how partnerships between banks and data management platforms can better drive success in the future. New age banks…
Zendesk and Fabric bring customer service to mobile app development
Zendesk announced the launch of the Zendesk kit on Fabric, designed so companies can build personalized customer support and self-service into any mobile app. The Zendesk kit allows thousands of…
Global study by Verint finds higher attrition among digital consumers
A study from Verint Systems Inc. shows a 7% drop in customer retention compared to a similar survey conducted one year ago. This latest large-scale study of more than 24,000…
NetRack Records 30% Growth in FY 2015-16; Adds over 100 new customers
NetRack, a solutions provider for data centers and end-to-end IT server racks, announced that they have achieved 30 percent growth in FY 2015-16. At the end of this financial year,…