Until recently, technology in CX used to be about contact centers and CRM with an added omnichannel thrust. The surge of digital consumerism has pushed customer experience (CX) management to…
SCOPE National Convention on “Digitalization: Opportunities and Challenges” began successfully yesterday on 28th June 2017 at SCOPE Convention Centre, Lodhi Road, New Delhi. Standing Conference of Public Enterprises- SCOPE, the…
Data Security Council of India (DSCI) organized its ninth edition of Best Practices Meet (BPM) from 22-23 June. BPM is one of the India’s foremost events that focuses on the…
By: Nandita Singh Consider this. A homemaker approaches a police officer to complain about a refrigerator acting up perhaps running auto grocery bills creating credit card even when not instructed….
Hitachi Data Systems (HDS) announced its first annual user conference, NEXT 2017, the premier event for the digital revolution. NEXT 2017 will be held September 18-21, 2017 in Las Vegas…
By: Suksham Sharma Manufacturing sector in India is under spotlight as it is believed to have the potential to change India’s economic landscape. Modernization of this sector is the first…