CoWIN and Aarogya Setu are Not Sending OTP, Say Users Trying to Book Appointments

CoWIN and Aarogya Setu are currently not sending OTP, says users who claim to be trying to schedule vaccination appointments from the past one hour. Verification through OTP is a mandatory process for citizens to log in to the portal and schedule appointments. Citizens have been taking to social media platforms to capture the attention of authorities.

“I’m not able to receive OTP for login into CoWIN or Aarogya Setu. Please resolve the issue ASAP,” says Mudit Gupta like several others who claim to be facing the same issue. “Government should consider renaming CoWin to NoWin. Not getting OTP to sign-in all throughout the day today,” says another users Mini Parameswaran.

“Been trying to book vaccination for an hour. Issues faced: 1 Was booking the time slot and got logged out 2 was booking the time slot and got an error for entering correct security code 3 now I am logged out and there is no OTP from CoWIN,” says Mohit Bhatia.” A similar issue was reported the day the portal was opened up for the 18 plus category on 28 April 2021.

However, the issue was resolved a few hours later. Citizens are advised to check back after some time, as OTP issues arise due to a high volume of users logging on to the CoWIN portal to book appointments. CoWIN has also issued new guidelines, called "four-digit security feature", for users that will come into effect from 8 May 2021 onwards.