Blinkit Resumes Services, Zomato Issues Response on the Delivery Partners’ Strike

Blinkit resumes services, and the temporarily unavailable issue seems to have been largely resolved after almost a week. While Blinkit maintained that Blinkit store was undergoing maintenance, reports had stated that delivery partners were on strike as according to the revised payment structure, delivery partners would be eligible to receive a minimum fee of only Rs 15 per delivery, as opposed to Rs 25 per delivery.

Zomato, in the meanwhile, has filed a statement at the Bombay Stock Exchange on the Blinkit Temporarily Unavailable issue. “Over the last few days we have made changes in the delivery partner payout structure with respect to the Blinkit business to address the needs of delivery partners, improve customer experience and reduce cancellation/ order rejection frauds by few delivery partners in the system. Such changes are done from time to time, as needed,” said Zomato on the issue.

The popular multinational restaurant aggregator and food delivery company, which owns Blinkit has also stated that some of the stores had to be shut down for a few days to ensure safety of the employees at stores and the delivery partners. However, most of these stores have now resumed normalcy.

“These disruptions and changes have no material impact on the operations /financial performance of the Company (meaningfully less than 1% revenue impact) and hence we believe that this event does not warrant any disclosure under regulation 30 of the SEBI (LODR) Regulations, 2015,” added Sandhya Sethia, Company Secretary and Compliance Officer statement, in the filing submitted to BSE.

Blinkit has now began to accept orders and also deliver groceries like before. While Blinkit, which was earlier known as Grofers, was founded in 2013, Zomato announced its acquisition of Blinkit for US$568 million in an all-stock deal in June 2022.