Zendesk has announced that for the third year in a row, Gartner Inc. has named the company a Leader in the Magic Quadrant for the CRM Customer Engagement Center.
With one of the fastest-growing customer bases of any vendor, Zendesk believes it was recognized for its overall value proposition, ease of set-up, usability, API integration and rapid adoption.
According to the report, “Customers are demanding consistency of treatment when self-service escalates to assisted service. In turn, application leaders will demand that vendors provide channel synchronization, better use of AI, team collaboration, contextual knowledge and event-centric treatment.”
“Companies looking to the future understand the increasing importance of designing seamless customer experiences,” said Adrian McDermott, President of Products at Zendesk. “We feel that our placement in the Gartner Magic Quadrant is a reflection of the growing number of organizations that are investing in flexible, scalable software to deliver on this promise.”
Gartner, “Magic Quadrant for the CRM Customer Engagement Center,” Michael Moaz, Brian Manusama, 16 May 2018.
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