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Windows of Opportunity

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DQI Bureau
New Update

In another milestone to its five-year partnership with Microsoft, Wipro

pushed the 'special relationship' further on the occasion of Microsoft CEO

Steve Ballmer's visit to the Wipro headquarters in Bangalore. In the past five

years, Wipro has rapidly expanded its Microsoft-related business and Premji and

Ballmer, expectedly, had much to talk about the growing momentum a legendary

partnership would be seeing in the days ahead.

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The optimism was not misplaced. Wipro currently has more than 5,000 employees

focused on delivering Microsoft technology solutions to customers. Wipro

recently aligned some key internal business units to provide a broader range and

suite of Microsoft related consulting services to enterprise customers that

include platform strategy consulting, product engineering services, application

integration and management, IT infrastructure and BPO services, across key

verticals that include retail, manufacturing, energy & utilities, healthcare

and financial services.

With the outsourcing boom set to further roil the services scenario, Wipro

has successfully established separate practices to support .NET and

infrastructure-related business opportunities in well-anticipated response to

its lengthening customer list. In fact, US companies are sourcing

industry/domain-specific applications more than ever before, according to a

recent Wipro Technologies survey.

“Wipro offers deep industry expertise and a rich portfolio of solutions building on the Microsoft platform to help customers reduce costs and grow their

toplines. We expect our partnership to scale up hugely”



-Steve Ballmer, CEO, Microsoft
 

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The survey, involving data collected from over 80 senior management

executives, claims that more than 40% of the respondents are actively sourcing

industry-specific domain solutions like CRM, business intelligence, ERP, among

others, while another 42% are researching and piloting the same with active

interest. Wipro feels this is a clear indication that global organizations are

actively outsourcing industry-centric business applications that can sustain

innovation and competitive advantage.

Wipro has worked with the entire gamut of Microsoft applications to bring up

its solutions around them. These include BizTalk Server 2004 to gather customer

data from in-store systems, ASP.NET applications and Microsoft SQL Server 2000

to predict wait times, Microsoft Office SharePoint Portal Server 2003 to present

the information in real time, and Microsoft Office Live Communications Server

2003 to alert store managers if wait times exceed a preset limit. METRO Group, a

key Wipro customer, expects that shorter queues will increase customer loyalty,

and anticipates adding more functions to the core Store Manager Workbench

architecture designed for it by Wipro.

Besides Workbench, Wipro's intense engagement with Microsoft solutions

includes BPM, help desk management, retail point of sale, RFID, zero touch

deployment and hospital information systems. These have, sans doubt, impressed

Redmond which is only too happy to see the partnership widen. As Ballmer noted,

"Wipro offers deep industry expertise and a rich portfolio of solutions

building on the Microsoft platform to help customers reduce costs and grow their

toplines. We expect our partnership to scale up hugely."

With CXO-led strategic initiatives gaining momentum, global sourcing is

becoming vital for organizations across the world since it enhances value

creation and increases competitiveness. Wipro's Microsoft partnership will be

a vital component of the maturing outsourcing services smorgasbord. Meanwhile,

the special relationship will continue to be special.

Ravi Menon in Bangalore

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