What do Outbound Contact Centers Demand?

Outbound contact centers have become extremely crucial for businesses today. Whether the objective is lead generation or direct sales or debt collection or proactive customer service, getting the desired result out of outbound interactions is a highly daunting task. Especially, at a time when communication channels are multiplying and competition is soaring high.

Outbound contact centers are forever seeking answers to three key questions:

- How to improve customer experience and loyalty?
- How to increase revenues at lower costs?
- How can agent productivity be increased?

Avaya, along with Dataquest is aiming to provide answers to these prevailing questions.

What: Avaya Innovations: Proactive Customer Engagement

When: 5th April,2013

Where: Westin, Mumbai

"Avaya Innovations: Proactive Customer Engagement" is an exclusive event aiming to provide a sneak peek into the latest innovations on the outbound contact center space like predictive dialing, built-in analytics and easy-to-use web clients can enable outbound contact centers to improve agent productivity and maximize contacts. They help in driving revenues up and bringing costs down.

This event will provide action points to help outbound contact center businesses achieve the following objectives:

- How do you optimize costs through increased agent productivity, simplified setup and maintenance, reduced implementation time and built-in analytics for continuous improvement
- How do you Increase revenue by making more successful contacts using predictive and managed dialing