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We are market leaders globally

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DQI Bureau
New Update

Where do SPs fit into this picture of offering Managed Services (MS)?



Most partners started out by offering hardware and then started offering

service over time. Initially, 30% of their margins came from hardware, which has

come down to around 3%. So they started looking at services to bring in the

moolah.

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How did MS evolve from this break-fix model?



After observing this break-fix model, many companies thought there should be

a proactive approach where there is constant monitoring of the equipment. Some

Fortune 500 companies could afford to invest into real-time monitoring of their

equipment to ensure instantaneous intervention, just like NASA does. But for

smaller organizations this in-house monitoring is an expensive proposition.

So how would you define MS from the solution providers perspective?



MS providers deliver IT infrastructure managed services to businesses over a

network on a subscription basis. Here, the billing occurs on recurring basis and

is based on the number of end points serviced and not by number of resources

deployed. The SLAs ensure service commitment and quality of service, which is

offered automatically, systematically, logically, remotely and securely. There

are three forms of MS deliveryon-site, off-site, and both.

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But why should partners choose Kaseya?



Kaseya has been in the business of transforming SP from the break-fix model to
MS for the past few years and we are market leaders globally. We have been

highly successful in transforming 4 mn end-points through 4,000 service

providers.

What other benefits can SPs derive by offering MS?



The problem with the break-fix model is that there is no predictable revenue

over a period. As against this, there is significant increase in margins because

the managed service business model is scalable and predictable. Currently, SPs

are considered as vendors by customers. By offering MS they will become a value

added partner to customer, which takes the relationship on a different footing.

Vinita Bhatia/DQ Channles



maildqindia@cybermedia.co.in

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