Vodafone Idea network continues to remain suspended, and is down even after 30 hours of no service, according to several customers. Vodafone Idea, which was recently rebranded to Vi, said that services were suspended in some parts of Maharashtra as heavy rain in Pune had resulted in the flooding of some areas including the company’s key sites in the city.
Nevertheless, apart from Pune, users from other places such as Nashik, Nagpur, Sangli, and even Goa are complaining of lack of network and Internet. “No network since morning, no internet service, and no incoming calls. I Can’t even log complaint as 198, 199 are also not reachable, and the Vi app is not user friendly at all. any timeline was given by Vi to restore network ??” said Parinita to Dataquest.
“Same problem in Cuncolim Goa also. Today I was not able to attend my online classes. The status is showing “emergency calls only”. The net speed also is not good. It goes on flickering. Internet speed is too slow. Today I’m writing this comment by taking WiFi of Jio from someone. They said that they will fix the issue within 6 hours but now it’s already 11.30pm . And still, it’s not solved. Very bad day today. I had not used 1MB of data also,” said Nilesh Patil to Dataquest.
“Same problem from Shahapur, Thane, Maharashtra. It doesn’t show a signal or network since morning. It doesn’t work properly, Why?” asks Gira Prakash Shankar. Users also claim that they have been facing issues in recharging their numbers. “Able to receive and make calls with great difficulty since late evening today, but yesterday’s recharge not updated yet and unable to send SMS. No internet either,” says a consumer.
However, Vi Customer Care says that the technical team has deployed interim solutions and restored voice and data services. The service, according to the company, has been largely restored.