Virtusa Corporation, a global business consulting and IT outsourcing company that combines innovation, technology leadership and industry solutions to transform the customer experience, announced that it has entered into an agreement with Volvo Group Treasury to provide global incident management support for the Wallstreet Suite financial system. As per the agreement, the system support will be available 24 hours a day, five days a week, for Volvo’s operations across the globe. Virtusa’s support services will enable Volvo to effectively meet increased demand for advanced treasury system support with faster response times. Volvo Group Treasury is a global organization with operations in Europe, North and South America, and Asia.
Virtusa AB, formerly TradeTech Consulting Scandinavia AB, implemented the Wallstreet Suite support for Volvo Group Treasury in 2009; since then it has been providing Volvo with Wallstreet Suite incident management support from Sweden. As a result of the new agreement, Virtusa will now provide advanced support to Volvo at a global level and across time zones. The partnership will help Volvo to streamline its global treasury operations, proactively monitor and address incidents, and significantly improve operational efficiencies.
“We´ve always been pleased with Virtusa and its high quality, fast response support, but due to time zone differences between our global offices and Virtusa in Sweden, the handling time was difficult to shorten,” said Fredrik Ringström, Solution Lead at Volvo Group Treasury. “With the extended support, we will now have constant access to advanced Wallstreet Suite support for our global treasury departments. This will shorten the handling and response time for our global offices significantly and make our treasury processes much more efficient.”
To meet Volvo Group Treasury’s demand for global incident management support, Virtusa –a global organization with offices in 13 countries – will now offer advanced Wallstreet Suite incident management support from its facilities in Sweden and Sri Lanka, ensuring effective round the clock coverage. For Virtusa, the new Volvo engagement marks an important step, not only because of the agreement itself, but also in enhancing its ability to provide true global incident support services to treasury departments of global companies.
“We are proud of our continued partnership with Volvo Group Treasury,” said Joakim Wiener, managing director, Virtusa AB. “We are confident our support services will play a strategic role in streamlining Volvo’s global treasury operations, leading to improved quality and increased opportunities for cost savings and revenue generation. The agreement with Volvo reiterates our strong credentials as a leading global IT Services player with an ability to deliver superior business outcomes for our global clients.”
The 24/5 Wallstreet Incident Management Support has been available for Volvo Group Treasury since 1st July 2015.
Virtusa has consistently been ranked as a top provider for Global 2000 companies and the leading software vendors in banking and financial services, insurance, telecommunications, technology and media, information and education industries. The company was recently featured and recognized in the International Association of Outsourcing Professionals® (IAOP®) 2015 Global Outsourcing 100® service providers, 2013 Forrester Research’s report on major mid-sized offshore IT services vendors, Everest Group’s PEAK Matrix for IT Outsourcing in Banking and as a leading company in HfS Research’s 2014 Blueprint reports on Enterprise Mobility and SAP Services.