vCustomer

DQ estimates

– Hunt for a new destination in India

– Attrition rate in the band of 15-17% annually

l CEO: Sanjay Kumar l Start-up Year: 1999
l Processes: Technical Support, Inbound Sales, Transaction Processing, Upselling and Cross-selling l Employees: 4000
l Facilities: 5 l Address: B1/G3, Mohan Cooperative Industrial Area, Mathura Road, New Delhi – 110044 l Tel:
51678901/06 l Fax: 51678537 l Website: www.vcustomer.com

While
it was a year of goof ups and some missed opportunities, this pure-breed tech
support BPO company bounced back not only to strengthen its processes, it also
consolidated operations, did some right-sizing and bagged four major US
accounts. vCustomer also managed to improve its score on the quality front. It
got the ISO 9001:2000, ISO 14001, and OHSAS 18001 certifications. The company is
also working towards implementing BS7799 standards to create a stringent
"zero tolerance" security environment.

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