|
/dq/media/post_attachments/ca1e49113c871d54f7ddc99f97eacd56202263050a5916ceec66bbcfdfeb9d19.gif)
|
|
DQ estimates |
|
|
- Hunt for a new destination in India
|
|
- Attrition rate in the band of 15-17% annually
|
|
l CEO: Sanjay Kumar l Start-up Year: 1999
l Processes: Technical Support, Inbound Sales, Transaction Processing, Upselling and Cross-selling l Employees: 4000
l Facilities: 5 l Address: B1/G3, Mohan Cooperative Industrial Area, Mathura Road, New Delhi - 110044 l Tel:
51678901/06 l Fax: 51678537 l Website: www.vcustomer.com
|
|
/dq/media/post_attachments/5b3d9e92f7c1ff6debd0252029c797cb4f81b8f6a4f02ecd4e98cf523cf60b78.jpg)
While
it was a year of goof ups and some missed opportunities, this pure-breed tech
support BPO company bounced back not only to strengthen its processes, it also
consolidated operations, did some right-sizing and bagged four major US
accounts. vCustomer also managed to improve its score on the quality front. It
got the ISO 9001:2000, ISO 14001, and OHSAS 18001 certifications. The company is
also working towards implementing BS7799 standards to create a stringent
"zero tolerance" security environment.
/dq/media/agency_attachments/UPxQAOdkwhCk8EYzqyvs.png)
Follow Us