Uniphore Software Systems to Host Conversational AI Leadership Summit 2018

Uniphore Software Systems, a global conversational AI company, is organizing its flagship event ‘Conversational AI Leadership Summit 2018’ on October 31, 2018, in New Delhi. First of its kind in the country, the summit will focus on how enterprises are leveraging disruptive technologies in delivering superior Customer Service.

The event will have CEOs, journalists and technology experts joining in as speakers and panelists to drive the conversation around AI, machine learning and speech recognition technology.

Speaking about the Conversational AI Leadership Summit 2018, Umesh Sachdev, CEO, Uniphore Software Systems, said “The transformation of the customer service space is underway and Conversational AI technology is at the forefront of this transformation. Companies say they listen to the Voice of the Customer but now we have technology that in the literal sense can listen, understand, and comprehend real intent of the customer. The technology is maturing and will become mainstream in delivering true business outcomes in real time. Uniphore’s ‘Conversational AI Leadership Summit 2018’ is a great platform where industry leaders will discuss and learn how they can use Conversational AI.”

“Conversational AI is at an inflection point with speech analytics, AI technologies, real time processing capabilities, automation through conversational bots, and voice biometrics all coming together to deliver superior customer experience and drive business outcomes. While BFSI has been a leader in adoption, we find that there is great interest from telecom, retail, and healthcare where customer interaction is traditionally very high”, he added.

The highlight of the event will be an engaging keynote fireside chat between John Chambers, Chairman Emeritus, Cisco, and Founder and CEO, JC2 Ventures and Umesh Sachdev. The summit will also have two panel discussions - ‘Impact of Conversational AI on Enterprises’ and ‘CX Impact through Conversational AI’. Leaders from various business ventures like FE Credit, Bajaj Allianz, PNB MetLife, BNP Paribas, Genpact, NTT Data, and Dimension Data will partake in the panel discussions.