Uniphore launches advanced version of its Speech Analytics Software

Uniphore Software Systems, a Chennai-based Speech Recognition Solutions Company, announced the availability of the next version of their speech analytics solution, auMina. auMina version 2.4 introduces first of its kind innovation of business packs, specifically designed to drive a set of business outcomes by providing predictive and prescriptive insights from data. The latest version enables quicker value realization through faster and standardized deployments by leveraging intelligence gained from multiple deployments. This release introduces 2 new business packs: the voice of customer analytics pack and a banking industry pack.

• The voice of customer analytics pack will drive richer customer engagement by predicting a customer’s intent of call.
• The banking industry pack will address business outcomes of reducing risk of non-collection, increase cross sell and upsell effectiveness, enhance customer experience and increase contact centre efficiency through workforce optimization.

Business packs include pre-built industry aligned KPIs and metrics that will help enterprises realise their business outcomes faster without a lengthy discovery phase.

Speaking of the launch, Umesh Sachdev, Co-founder & CEO said, “We are excited to roll out this new version of our speech analytics software, auMina. This version will not only drive enhanced customer experience, but will also offer a range of solutions that will help enterprises realise their business objectives at a much faster rate. With ever –growing consumer needs, it is crucial for enterprises to deploy solutions that rapidly address key business issues. auMina 2.4 is specifically designed to drive key business outcomes for our banking industry clients.” Additional features of this new release include an enhanced ability to perform root cause analysis on data and a refined emotion detection capability.