Uniphore Software Systems, a Chennai-based speech recognition solutions company, announced the availability of the next version of their popular speech analytics solution, auMina. auMina version 2.5 enables the analyst to effectively address business outcomes using a patented ratings engine. This release introduces a Business Process Management layer and advanced machine learning capability to aid the configuration of the business outcomes and a completely redesigned User Experience.
auMina is a state-of the-art speech analytics software solution that provides real-time actionable business insights, measuring and continuously improving agents knowledge, demeanor, sales skills and adherence to processes and policies.
Speaking of the launch, Umesh Sachdev, Co-founder and CEO said, “We are excited to roll out this new version of our speech analytics software, auMina. This version will not only drive enhanced customer experience, but will also offer a range of solutions that will help enterprises realise their business objectives at a much faster rate. With ever-growing consumer needs, it is crucial for enterprises to deploy solutions that rapidly address key business issues. auMina 2.5 is specifically designed to drive key business outcomes for our clients.”
Additional features of this new release include an enhanced ability to perform root cause analysis on data and a refined emotion detection capability.
auMina supports over 80+ International languages, including 14 Indian languages with an astounding 95% accuracy. With its real-time transcription and sentiment analysis of customer interaction, auMina is a generation ahead of the present industry technology. Contact centers, medium or large, can leverage the power of auMina speech analytics software to also gain valuable insights about customer lifetime value, voice of customer and end-customer satisfaction index.