Smartphones is one of the most important product categories for online retailers in India. This festive season, major online retailers chose to compete on exclusive smartphones, as exclusive models account for almost 75% of total online smartphones sales in India. But which exclusive smartphones do shoppers actually prefer and which retailers carry them? To find out, Ugam, released a study that analyses the online shopper intent signals of exclusive smartphones offered by Amazon India and Flipkart during the festive season. The study further analyses which retailers offer competitive prices for the smartphones that shoppers prefer.
The highlights of the study include the following:
1. Amazon offered majority of the top 20 most-preferred exclusive smartphones.
Based on online shopper intent data, Amazon offered 70 percent (14 out of 20) of the most-preferred exclusive smartphones. This includes smartphones such as the Moto G Plus, Lenovo Zuk Z1 and the OnePlus2.
2. Not so exclusive – Half of the top exclusive smartphones by Flipkart were also available on Amazon.
50 percent (three out of six) of the most-preferred exclusive smartphones by Flipkart were also available for purchase on Amazon. These included the Lenovo K3 Note, LeEco Le 2, and the Lenovo Vibe K5. Flipkart was priced lower than Amazon for two out of those three smartphones.
3. Amazon was priced the lowest for more than half of the exclusive smartphones available on both websites.
Of the 60 exclusive smartphones we analysed, 17 exact models were available for purchase on both Amazon India and Flipkart. Amazon was priced lowest for 53% (9 out of 17) of these exact smartphones.
4. Amazon’s exclusives were priced lower than the models with similar specifications available on Flipkart.
Out of 31 Amazon exclusives, Flipkart had 29 smartphones that were similar in specifications. Of these, 28 were available for purchase. We found that Amazon’s exclusives were priced lower for 57% (16 out of 28) of the models with similar specs available on Flipkart.
Flipkart’s exclusives were priced lower than the models with similar specifications available on Amazon.
Out of 29 Flipkart exclusives, Amazon had 9 smartphones that were similar in specifications. We found that Flipkart’s exclusives were priced lower for 67 % (6 out 9) of the models with similar specs available on Amazon.
“The Indian ecommerce war is more intense than ever. Today, stellar growth is no longer enough; winning market share is key”, said Mihir Kittur co-founder and chief innovation officer at Ugam. “Retailers should leverage online shopper intent signals, such as search, reviews, ratings and social media data to inform better selection and pricing decisions and, thereby, drive a competitive edge in this ultra-competitive landscape.”
This analysis demonstrates how retailers can assess their online assortment and pricing to improve their competitiveness during peak shopping seasons.
To identify the trending products, Ugam first selected all the exclusive smartphone models available on Amazon and Flipkart as of September 28, 2016. We then used Ugam’s proprietary big data platform to collect and aggregate consumer demand data such as the search volume, social media signals, and online reviews and ratings, which calculates a popularity score for each product called Shopper Intent Score (SIS).
The availability of similar products was identified by checking which smartphones on a competitor’s site has specifications similar to an exclusive smartphone. These specifications include the screen size, operating system, processor type, storage capacity, RAM and battery capacity. Ugam then tracked prices for matched products across Amazon and Flipkart to find out which retailers are priced the lowest as on October 6, 2016.