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DQ estimates |
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- New center to focus on the receivables management
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- Completed a pilot testing of its BOOST skip-trace product with four clients
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l CEO: Rakesh Kaul l Start-up Year: 2003 l Processes: Inbound customer service, outbound telemarketing, collections
l Employees: 2000 l Facilities: 1 l Address: Tower 3, 4th Floor, International Infotech Park, Vashi Railway Station Complex, Vashi, Navi, Mumbai-400705 l Tel: 27812234 l Fax: 27812327 l Website:
www.tracmail.com
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Formed
in 2003-04 following the merger of Tracmail, Webhelp and Spheronomics, it had an
eventful FY 2004-05. First, it sold off Webhelp to Brigade-the aim ostensibly
was to get rid off tech support and focus only on retail and collection
verticals. This enabled the company to move out of Hyderabad and consolidate its
operations in the Greater Mumbai area, involving setting up a center in Navi
Mumbai; other expansion plans included a nearshore center in Montreal. It
received $5 mn from a US financial firm to support this expansion.
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