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DQ estimates |
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- Implemented NICE Voice-Over IP Recording Solutions
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- Outbound services to five UK telecom and ISP clients contributed 10% of revenues
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l CEO: Prakash Gurbaxani l Start-up Year:
1999 l Processes: Inbound customer service, technical support, email / web-chat support, outbound telemarketing
l Employees: 2,500 l Facilities: 3 l Address: Teritex Building, Saki Vihar Road, Mumbai-400 072 l Tel: 28572515 l Fax: 28572517
l Website: www.transworks.com
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FY
2004-05 was the first year TransWorks completed as part of Indian Rayon-a 64%
growth proves that it has indeed been a fruitful association. However, it also
meant final severing of the umbilical cord as two of its founders left to start
their own healthcare BPO. The company attempted to move up the proverbial value
chain by adding data analytics and business intelligence solutions. This was
achieved through a strategic alliance with the Connecticut-based Innovative
Marketing Consultants.
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