Top 5 industry trends of 2013

1) Rise of alternate store formats and shopping behaviors that challenge traditional grocery shopping

2) Getting up close and personal (Retailers will be able to change core demographics and interact with them in a customized manner)

3) Advancements in self-checkout and digital wallet (Consumers will use mobile to pay via digital payment service providers. There will be more efficient ways to check-out educing time for consumers and retailers)

4) Dynamic pricing (Offer discounts at a certain price only)

5) Omni-channel (An approach that transcends multi-channel retailing, to connect the web, mobile, and brick and mortar channels into a truly seamless customer experience)

(As highlighted by Claude Ringuet, VP, consumer industries SAP APJ at SAP Forum in Mumbai recently.)