The whole inside story of how MphRX addressed critical healthcare system issues

Healthcare sector is full of challenges which needs to be solved from time to time. Technology, essentially IT, reserves a huge potential to address some of the key challenges of this sector. MphRX (My Personal Health Records Express), a healthcare tech company, is one of the such startups headquartered in New York, with R&D support and implementation teams based out of New Delhi which jumped into the healthcare record space...but with a difference. The company came into being in 2011. In no time, it found takers for its solution.

The company built a flagship healthcare platform called Minerva that claims to solve one of the most critical problems faced by healthcare systems today, interoperability of patient records held in multiple disparate systems. “Healthcare record is nothing new. The problem is with multiple healthcare record systems which are doing rounds in the market. Different healthcare institutions or hospitals have subscribed to different solutions which do not interact with each other. This results in problems for patients who shift from one hospital to another for various reasons,” says Varun Anand, Co-founder, MphRX.

The Journey Begins..

However, the whole idea took birth when the founders in 2008 gathered a news about a child who was struggling to fight cancer and lost his life in the US. The child lost his life because of the old system in place. His medical records were couriered through Fedex to a specialist. Unfortunately, it took a few days for the records to reach the doctor. The doctor made a statement that if he had the information on time, he could have recommended some kind of an experimental drug to elongate his life or increase his chances of survival. This moved Mahesh, President & CEO, MpHRX, and he couldn't digest the fact that in 21st century, there wasn't any way to send out patient data electronically.

But this was just a starting point. They needed a solution that could address the core problem and make patient data available anywhere and anytime.

Solving the Puzzle

The team took this challenge of solving this puzzle and building a solution that not only easily synchronizes with other solutions but allows data transfer. MphRX built the solution from the scratch, primarily looking at the US and UK market. MphRX's Minerva, as claimed by Varun, helps to resolves one of the most critical challenges faced by healthcare systems, interoperability of patient records held in multiple disparate systems, whereby it aggregates patient data lying across PACs, Labs and EMR systems. It allows physicians and patients to access data over web and mobile, extends secure IM to improve care co-ordination and embedded analytics for analysing care gap analysis, risk identification and compliance.

“As we had the solution that was interoperable, we began to get customers. Several hospital networks work with us today. Not only the US and UK, we have customers in India as well. What gives us the satisfaction is that we have started saving lives in India as well. One such incident took recently where a patient's life was saved in Delhi where the doctors would get the patient details over their phone and were able to give instant aid to the patient,” said Anand.

In a very short span, the company was able to establish itself at the global level. Unlike many startups which are raking money on the basis of valuation and hype, this company has worked in the direction of solving the industry's real problem. MphRX is also the 1st healthcare technology company that was invited by Obama Healthcare to present Forward, one of its HIPPA compliant platform that allows patients to forward medical data to doctors and hospitals.

Since the healthcare is a huge sector worldwide, MpHRX is hopeful of expanding its business in many countries including India. While the company has not explored the investor wealth till date, it now plans to seek for expansion and innovation.

They did it

With over 5 mn patient lives managed, 20 mn unique records aggregated and over 250 k physicians on board, MphRX team believes that it is a journey begun and there are miles to go. Today MphRX develops products and solutions that are implemented in more than 26 locations worldwide, used by hundreds of clinicians, and help facilitate care of the tens of millions of patients. The company acquired some of the largest hospital chains in the US and UK such as  North Shore LIJ, Lenox Hill Hospital, Max Healthcare, Artemis, Dr. Lal Pathlabs to name a few. The company has partnerships with some of the biggest technology companies such as Dell, Tech Mahindra, Agfa Healthcare and Citrix for distribution across global markets.