The State of e-Gov-VIII

Provision
of a secure business environment that will facilitate and support
cost-effective acquisition of goods and services by agencies

Best

Goa

87

Kerala

84.2

AP

82

Reduction
in corruption and harassment

Best

Goa

91

AP

84.6

Kerala

83.4

Perception
of the improvement in the quality of citizen services

Services

1

Score

2

Score

3

Score

Transport/RTO

Best

Gujarat

82

Kerala

81.8

MP
and Maharashtra

79.6

Land
department

Best

MP

87.2

Gujarat

81.6

Maharashtra

76.8

Income
tax department

Best

MP

91.2

Gujarat

90.6

Kerala

88.8

Municipal
corporation

Best

MP

88

Gujarat

85.4

Kerala

82.2

Police
and security

Best

Kerala

88.4

AP

75

UP

72.8

Power
utility

Best

MP
and Gujarat

89.6

AP

81

Chhattisgarh

80.8

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