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On building strategic capabilities
M&M is using IT to reach its business partners. Dealer and supplier
portals have helped in faster and economical business transactions with
partners. The management perceived that the online activity with suppliers had
to move from information sharing to transactions. Hence SAP—SRM (supplier
relationship management) was implemented. M&M is, globally, the first to
implement this solution for facilitating collaborative business with suppliers.
The proposed implementation of Dealer Management System and CRM is expected to
optimize the sales and marketing process and would help in strengthening
relationship with our dealers and customers.
On IT's impact on operations
ERP system has provided a systematic and structured process framework and has
increased the operational efficiencies. Implementation of Supply Chain
Management (SAP-APO) solution has contributed towards optimization of the
supply chain. The collaboration and communication capabilities that IT has
brought in today are significant. M&M's all 7 plants, 33 area offices and
corporate offices are connected through a single network. They share the same
process systems and access the same information base. The implementation of
technologies such as MPLS (Multi Protocol Labels Switching) for connecting
M&M plant locations, Voice over IP and video conferencing has a positive
impact on cost and efficiency.
On Information security
Information security is considered as an organization-wide movement, which
requires continuous monitoring and up gradation, to cope with changing
technology and new challenges. Therefore, a process-oriented approach has been
adopted and we are working towards security certification as per British
Standard-BS: 7799.
On managing IT
At M&M, IT is an integral part of business. Hence IT infrastructure
needs are based on long-term business plans and needs. All the components of IT
infrastructure are considered in totality, not in isolation. Complete IT
infrastructure catering to business needs is planned and deployed. The
technology itself is evolving so fast that balancing the technology obsolescence
and exploiting newer opportunities has become a key challenge.
On wireless mobility
We are creating the base for wireless mobility. We consider wireless
technology as an extension of our present infrastructure and applications with
new channel capability. Our immediate focus is on productivity enhancement
applications such as use of bar codes for vehicle tracking, inventory
management. Wireless
mobility is an important component of our IT strategy.