The CRM market is expected to sustain demand for 2-3 years

DQI Bureau
New Update

Can you give us an update on your proposed expansion plans in Uttar

Pradesh, where you are looking to lease out space in an SEZ?

The acquisition of Spider was a major step in the expansion of our Oracle

ERP business, and we are looking to become a recognized leader and trusted

partner by providing high-quality, high-value software solutions to the retail,

high tech, and software industries. Post the acquisition, we now have two

offshore centers in Noida and Pune spread across more than 90,000 sq ft, with

about 950 professionals. As of now, we dont have any plans to expand in tier-2

cities but seeing their growth and potential savings, we might consider these

cities in the future.


There has been a lot of noise in the On Demand CRM market in India. Do you

think On Demand CRM will hamper the growth of the traditional CRM market in


We are seeing an increasing demand from various companies, especially those

that run Oracle and SAP ERP. Customers who have deployed Siebel CRM (which is

now an Oracle subsidiary) are looking forward for effective On Demand CRM

implementation. CRM On Demand Release 15, which was announced in March, includes

Web 2.0 features that support what Oracle calls social CRM.

We expect a lot of traction by corporates who are inclined toward employee

collaboration for effective knowledge flow between management and employees.

Still, On Demand is at a nascent stage and we expect the traditional CRM market

to sustain its demand at least for the next two-three years.

Post the acquisition of Spider Systems, what kind of growth projections do

you foresee for your company in the Oracle ERP space in India? What will be your

market strategy for the Indian ERP market?

As far as the ERP sector perspective in India goes, I believe that sectors

like automotive, durables manufacturing, and process manufacturing should be

able to move the fastest in adopting ERP packaged solutions, including BI and

Integrations, with their legacy. A lot of companies that could not complete or

maintain their existing solutions are revisiting and would like to go forward as

they are seeing growth in demand and more automation for better deliveries,

traction with customers.

Stuti Das