The CRM market is expected to sustain demand for 2-3 years



Can you give us an update on your proposed expansion plans in Uttar
Pradesh, where you are looking to lease out space in an SEZ?
The acquisition of Spider was a major step in the expansion of our Oracle
ERP business, and we are looking to become a recognized leader and trusted
partner by providing high-quality, high-value software solutions to the retail,
high tech, and software industries. Post the acquisition, we now have two
offshore centers in Noida and Pune spread across more than 90,000 sq ft, with
about 950 professionals. As of now, we dont have any plans to expand in tier-2
cities but seeing their growth and potential savings, we might consider these
cities in the future.

There has been a lot of noise in the On Demand CRM market in India. Do you
think On Demand CRM will hamper the growth of the traditional CRM market in
India?
We are seeing an increasing demand from various companies, especially those
that run Oracle and SAP ERP. Customers who have deployed Siebel CRM (which is
now an Oracle subsidiary) are looking forward for effective On Demand CRM
implementation. CRM On Demand Release 15, which was announced in March, includes
Web 2.0 features that support what Oracle calls social CRM.

We expect a lot of traction by corporates who are inclined toward employee
collaboration for effective knowledge flow between management and employees.
Still, On Demand is at a nascent stage and we expect the traditional CRM market
to sustain its demand at least for the next two-three years.

Post the acquisition of Spider Systems, what kind of growth projections do
you foresee for your company in the Oracle ERP space in India? What will be your
market strategy for the Indian ERP market?
As far as the ERP sector perspective in India goes, I believe that sectors
like automotive, durables manufacturing, and process manufacturing should be
able to move the fastest in adopting ERP packaged solutions, including BI and
Integrations, with their legacy. A lot of companies that could not complete or
maintain their existing solutions are revisiting and would like to go forward as
they are seeing growth in demand and more automation for better deliveries,
traction with customers.

Stuti Das
stutid@cybermedia.co.in

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