'The CIO's role is diminishing'

The success of each and every technology depends on the way it has been used to satisfy business needs. It is with this thought that Rajesh Munjal, vice president, business operations, Easy Cabs always addressed all the challenges that came his way during his 17-year career.

He recalls that it was not very easy to understand and resolve issues of the largely unorganized transport sector in which he implemented end-to-end technology solutions. But making people understand that technology would make them and their organization more efficient (while tackling the apprehension of losing their importance/ power/job altogether) was a big challenge.

In future only those technology heads or CIOs will survive who can deploy technology to facilitate the changing business and customer needs. The reason for this is that CIOs, even after 2-3 years in an organization, are only involved in maintenance roles or are working as decision influencers but not as decision makers.

Munjal believes that cloud adoption and virtualization depends on the organizations' attitude, whether they want to be early adopters or mediocre ones or wait-and-watchers! Big data definitely holds value in the future but right now it does not have much to offer, whereas consumerization is picking up fast but maturity will take time, adds Munjal. He gets excited about the future of mobile apps, which he believes will grow manifold.