The whole blueprint of technology today is underpinned by one pillar – Artificial Intelligence (AI). AI is the meticulously worked project by the best tech minds to provide a melange of human intelligence amalgamated with machine analytics. In the past, it was deemed to be a perfect auxiliary evolution of technology as a whole, but today it is the very bedrock on which the anatomy of technology lies. Its own subsidiary extensions are imagined to be the future, and it is more human than we ever imagined.
One such AI extension that we’re talking about here is Conversational AI - a near-perfect replica of a robot; a digital human sans flesh and blood.
Conversational artificial intelligence as the propellor of our everyday engine
Imagine this: you wake up and check your smart-watch, which tells you the hours of deep sleep you experienced last night. Your car has automatically sensed that it is your office time and has switched on the heaters by recognizing the temperature outside without you prompting the process. During your lunch, you just ask your digital assistant to order a meal from your favourite restaurant. Yes! It's that simple and integrated into our everyday lives.
The Swedish philosopher, Nick Bostrom, has said, "Machine intelligence is the last invention that humanity will ever need to make." These words are proving to be the gospel’s truth. This technology has left an imprint on the foundations of most human activities today. It has affixed itself to our personal and professional lives to the extent that, sans it, things would be tedious and would be defined as undoable.
Beyond our personal lives, conversational AI has made its way into every sector and space,
Conversational artificial intelligence in the field of marketing and corporate workspaces
In this consumer-centric age, conversational AI is utilizing the power of natural language processing (NLP) and natural language understanding (NLU) to navigate complex marketing systems and corporate work structures. Customer queries are now answered through conversational AI systems. These chatbots for customer questions convert the voice queries into text and then use machine learning principles to answer them. The human agents at a workplace also make use of this technology to process requests from end-users. The technology also furnishes solutions to internal working matters. Employees employ conversational AI to find company policies, interpret them, and adhere to them.
Conversational AI in the field of education
The use of conversational AI-enabled learning solutions is bridging the learning gap. Entwining academic resources with conversational AI can deliver customized content for every learner. This technology is adjusting the pace of learning for every student. In remote areas, educational chatbots are stimulating a teacher’s presence by custom-creating a course and answering questions asked by students as a voice assistant. It is also providing a comprehensive evaluation of assignments.
Voice recognition AI systems and their deeds for development
AI is not only enriching our lives and making them simpler, but it is also helping in the development and digital inclusion process. Today, AI-powered voice recognition systems are being used in rural areas where this technological tool has become not only a convenience but also desirable. With the internet’s penetration into these remote and isolated areas and AI’s palpable convenience that is provided, digital inclusion is constantly increasing.
AI is a universal blessing, but when it comes to the countryside, it is more than that. Some social enterprises are leveraging the power of AI to reach isolated areas and help remedial learners with tech-based learning solutions, which are helping to eliminate the learning gaps. Once the learning gap is bridged, AI will be creating jobs in these areas too. As reported by the Broadband India Forum (BIF), AI-based apps will aid in the creation of 28 lakh jobs in rural India by the next decade.
"The rise of powerful AI will be either the best or the worst thing ever to happen to humanity. We do not yet know which." This quote by the great Stephen Hawking asserted his fears in regards to the greatest technological marvel at its peak capacity. Eventually, it's upon us, humankind, to administer how we use this trailblazing power in our hands. At the moment, conversational AI is making the world a better place to live in.
The article has been written by Jairaj Bhattacharya, Co-founder and MD, ConveGenius