Tech Mahindra

Technology Innovations to Enable Digitally Powered Customer Experiences

There is a need for technology innovations for clients to overcome many real world challenges such as the rising cost of healthcare, mobility in urban society and payment card fraud in financial

Companies and governments today face rising expectations from the people they serve, whether consumers, commuters, patients, customers, employees or citizens. Often the process of providing the perfect blend of services to their clients is their primary challenge. Conduent creates digital platforms and end-to-end services for their clients that include businesses and governments, to manage millions of interactions every day for their customers. The company says that they apply technology innovations across their business to enable digitally powered customer experiences.

The The digital interactions company creates effective solutions for its clients to overcome many real world challenges such as the rising cost of healthcare, mobility in urban society and payment card fraud in financial welfare programs. Lokesh Prasad, Chief Executive Officer – Asia Pacific, Conduent Inc, says that they not only understand the technical and user complexities faced by their clients’ businesses, but also implement solutions and operate them on their behalf.

“We apply technology innovations across our business to enable digitally powered customer experiences that are personalized and secure. The kind of benefits that our customers derive from our solutions range from organizational process benefits and cost advantages to elevated constituent interactions and modern digital experiences that are efficient, helpful and satisfying,” says Mr Lokesh.

Speaking of Conduent India’s expansion journey Mr Lokesh said that even when other companies were downsizing last year, Conduent India was hiring in large numbers. The company grew its workforce by over 30 percent in the past year and even set up a new centre in Visakhapatnam, thus expanding their national footprint.

“We have over 12,000 employees in our India center, operating from 12 offices across eight cities. Our most recent expansion was in March in Visakhapatnam, where we have already added 500 employees. We grew from 9,000 employees in 2017 to over 12,000 in 2018, growing at over 30 percent. India is a key growth region for all of Conduent business that develops platforms and technologies for its global clients,” added Mr Lokesh.

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