Towards CX 2.0
Smooth connectivity and the easy availability of digital tools these days have changed our lives to a great extent-including the ways we connect and interact with brands. Instant gratification has…
Tag Archives: CX
2018 Technology Trends That Are Here To Stay
By: Sunil Bhatia, CEO Infogain Here are 6 Technology Trends transforming our future: Tech Trend #1: Artificial Intelligence (AI)/Machine Learning, including RPA and Virtual Assistants The ability to use AI and…
High-performing Companies Use Digital CX to Outpace Market Leaders
Until recently, technology in CX used to be about contact centers and CRM with an added omnichannel thrust. The surge of digital consumerism has pushed customer experience (CX) management to…
Is Your Business “Ready To Serve?”
By: Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya With an increasing number of brands entering the market across virtually all sectors – anything from financial services…
Genesys collaborates as Title partner with Customer Experience Management 2017
Genesys, the omnichannel customer experience and contact center solutions, was the title sponsor for Customer Experience (CX) Management, held on February 3, 2017 at ITC Maratha, Mumbai. Organised by IBCI…