Tikal Networks is an Israel-based technology company that provides a range of communication solutions for businesses. The company’s flagship product is a multi-channel contact center, which allows a business to…
Zoho has launched Zoho Desk, claimed to be the industry’s first context-aware help desk software, which was built in Tenkasi by a team of 150. Zoho Desk uses customer data…
How Contact Centers have evolved with the times? Are they transitioning to the next orbit and breaking away from established conventional processes? These are some of the points Dimension Data’s…