Sykes: Wake Up Call

The company emerged with the lowest E-Sat score of 65, miles away from the

industry average of 80.7. This is rather alarm-ingly for the company because it

happens to be among the smaller players in the BPO space with just about 617

employees. And therefore it comes as no surprise that one out of every three

employees is ready to leave the company for a 20% hike in salary.

Just about one half of Sykes' employees say they will recommend their

company to a friend of theirs. And only a similar number look forward to a day

of work. Not something that the HR manager at Sykes would be proud of. The

levels of employee satisfaction on parameters like training, salary and

compensation and appraisal also emerge at the bottom of the table. Add to this,

just 33% of the employees answered in the affirmative to the question whether

the company offered them exciting growth opportunities. 

Another aspect that is

killing overall satisfaction is the feeling of insignificance amongst the

employees. Just 40% feel their opinion matters, as opposed to the industry

average of 71%.