|
/dq/media/post_attachments/c7d697545b2d6618f430a509a5288e4a3c1faddd7003264d4733f13dcefdab99.gif)
|
|
DQ estimates |
|
|
- Tripled its workforce in India
|
|
- Despite Delta setback, handled clients like Microsoft and SBC Communications
|
|
l CEO: KG Mohan (director) l Start-up Year: 2002
l Processes: Tech support, customer services, back-office operations l Employees:
1500 l Facilities: 1 l Address: Karle Premium, #1, Airport Road, Bangalore-560008 l Tel:
56930300 l Website: www.sykes.com
|
|
/dq/media/post_attachments/3fbcb08c395094a920ba42665ea172c6a9b59684171b3232b38fbd95c9ccb27d.jpg)
It
was not all smooth sailing for the Bangalore-based India operations of this $120
mn US call center. First, Delta Airlines ended its contract with Sykes in India.
To add to its woes the Tampa-based top management also decided to shift about $2
mn worth of call volumes from the Indian capacity to the Philippines, where it
already had 7,000 employees ostensibly with the aim of obtaining a higher rate
of return. Rumors, however, persisted that customer complaints about Indian
accent necessitated this change.
/dq/media/agency_attachments/UPxQAOdkwhCk8EYzqyvs.png)
Follow Us