Sutherland Global Services : Betting on CoEs

Sutherland augmented its staff strength in India by 25% in FY 08, even as it

bet on a two-pronged strategy to drive the next phase of growth: expanding

global delivery in order to provide multi-lingual support and at the same time

building centers of excellence (CoE).

As part of the first strategy, it is trying to set up facilities in Bulgaria

in Eastern Europe (where it plans to support fourteen languages), Latin America

and regions in Asia. Sutherlands CoE approach is based on the model that each

of its locations act as a center of excellence for creating solutions and,

sometimes, incubating processes, even though delivery may happen globally. As

part of that differentiated approach, Chennai has been developed as tech support

CoE, whereas Kochi is being developed as a mortgage processing CoE and Mumbai as

retail CoE. This is in addition to non-Indian locations like Virginia Beach in

the US (insurance) and the Philippines (financial services).

RANK 16
	Dilip Vellodi, Chairman and CEO
FACTSHEET
l Start-up Year: 1986 l Delivery Presence: Delivery Facilities (India): Chennai (6), Mumbai (1), Kochi (1)) l Address: 383 Velachery Tambaram Main Road, Vijayanagar, Chennai 600 042, India l Tel: +91-044-4200-7884 l Website: www.suth.com

Sutherland has made a foray into tier-2 cities like Trichy, Madurai and

Tirunelveli, in addition to existing Kochi.