e-States: #14 Madhya Pradesh

Often referred to as the ‘Heart of India', the Government of Madhya Pradesh is endeavoring to provide citizen-centric services using IT in its e-Governance efforts.

Major e-Gov Initiatives

E-upaarjan: The objective of this scheme is to automate the wheat procurement process in the state by replacing manual operations. Amongst the main benefits of the project are: Real-time information and decision support system, efficient monitoring and control of the quantity, and quality of wheat supplied, reduction in diversion and leakage of stocks, and real-time alert mechanism for the state's farmers.

Bhu-Abhilekh: Bhu-Abhilekh, a G2C and G2G application software, comprises a computerised master database of land records that stores plot-wise and owner-wise details on land, crops, revenue, irrigation, demand, collection, land type, tenancy, and so on.

Tele Samadhan: This is a call center facility with a single number 155343/1800 233 5343, that is accessible from any mobile or landline in the state. Currently, this service is managed by a 47-seater call center which gives information about approx 325 services of 20 departments.
Complaints are also recorded and conveyed to the nominated state government officers.

Department of Commercial Taxes (MPCTD): This is the largest revenue earning establishment of MP government. The project has helped to successfully transform key processes leading to improved service delivery for providing e-Services including e-Registration application, e-Return, download of statutory forms and built capacities among all stakeholders to deliver better services.