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Speeding On With IT

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DQI Bureau
New Update

Gati

has replaced its legacy IT systems with a totally integrated Web-based ERP

application called GEMS (Gati Enterprise Management System), connecting 340

locations within and outside India. Meant for both internal and external users,

Gati built a network connecting 120-plus locations on terrestrial links, while

others access the application via dial up.

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Besides establishing a datacenter, it has automated key processes that

include pickup process, transit or en-route, delivery, tracking, fleet

management, billing, customer service, etc. Gati's key activity of capturing

dockets (airway bill/shipment note) for transit, tracking and billing went

online, ensuring error-free capture of information. For key customers, data can

be uploaded using their systems and barcode stickers can be generated at the

customers' premises, speeding up the entire process.

GS Ravi Kumar, CIO, Gati



Champion CIO Award Mid-sized Enterprise Category

Customer service has been highly impacted with use of Web-enabled services.

The result: faster response and proactive information through auto mail, SMS,

etc. The company has seen considerable reduction in customer complaints for the

shipping status. Gati has experienced high impact on delivery of the goods as it

gets advance information on the load to be distributed. Its sales and contract

management activities have also been impacted, with the flexibility to provide

multiple combination rates to different locations and customization.

Some of Gati's projects of excellence include implementation of GEMS,

Oracle CRM and financials, e-HR system, warehouse management system, and Lotus

mailing and instant messaging system. A high impact on internal communication

has resulted in the flow of 80,000 mails within the 340 locations on a daily

basis.

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