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| More than a third spend just a few minutes a day on spam. Another 25% spend anywhere from 5 to 14 minutes. Some 13% spend up to half an hour, while a whopping 15% spend half an hour or more per day on spam |
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| Work e-mail users spend little time on spam compared to personal users, thanks to most organizations putting spam filters in their mail servers. Nearly 40% work e-mail users spend no time on spam on a typical day, while no personal e-mail users have such luck |
Users’
Behavior with Spam |
| 86% |
Delete it immediately without opening |
| 67% |
67% Clicked ‘remove me’ |
| 33% |
Clicked to get more information |
| 21% |
Reported UCE to e-mail provider |
| 7% |
Ordered a product or service |
| 7% |
Reported UCE to consumer or govt agency |
| 4% |
Provided personal info requested in UCE |
| 1% |
Given money in response to UCE |
| Source: Pew Internet & American Life Project June 2003 Survey. |
| Base=1,272 e-mail users. Margin of error is ±2.9%. |
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About a quarter e-mail
users receive five or fewer e-mails, balanced by an almost same
number who receive more than 30 e-mails a day. The remaining e-mail
users are fairly well distributed in between* |
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The proportion of spam is higher in
personal mailboxes than work ones. Almost a third of respondents say
spam takes over 80% of their personal inboxes, while the
corresponding number for work inboxes is only 5% |
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E-mail users process fewer e-mails in their personal accounts than work accounts. Over half of users receive 10 or fewer e-mails in their personal accounts on a typical day compared to 44% users receiving same volume in work accounts, while the balance tilts heavily in favor of work accounts when volume of e-mail is between 11 to 30 messages per day |
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About a third of e-mail users found 25% or less of their inbox to be spam, another third found 0% or more to be spam, and the remainder lay somewhere in between |
25%
of e-mail users say the
ever-increasing volume of spam has reduced their overall use of e-mail; 60% of that group says spam has reduced their e-mail use in a big way |
30%
of e-mail users are concerned that their filtering devices may block incoming (genuine) e-mail |
73%
of e-mail users avoid giving out their e-mail addresses; 69% avoid posting their e-mail addresses on the Web |
86%
of e-mail users report that usually they “immediately click to delete” their incoming spam |
59%
of e-mail users describe spam as “annoying, but not a big problem”; 27% of e-mail users say spam is a “big problem” for them; 14% say it is no problem at all |
62%
say their employers use filters to block spam from their work e-mail accounts; half of them
get no spam at all in those accounts |
23%
of e-mail users are concerned that their e-mails to others may be blocked by filtering devices |
37%
of those who have a personal e-mail account apply their own filters to their e-mail system; 21% of those with filters say less than a tenth of the e-mail they receive is spam |
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E-mail was the original ‘killer app’ of the Internet, and it remains the most popular online activity today. Though the e-mail volume can be hard to figure out, best guesses say that probably well over 30 billion e-mail messages bounce around the Internet every day. And probably almost half of those messages are junk, or what is referred to as
spam.
The dimensions of spam are mind-boggling. According to market research firm the Radicati Group, there are now nearly 15 billion spam messages sent out daily.
Spam is beginning to undermine the integrity of e-mail and degrade life online, says a new report by Pew Internet & American Life Project, accessible at www.pewinternet.org. The report features a telephone survey of 2,200 adults spread across the US, including 1,380 Internet users, out of which 1,272 are e-mail users, and throws some interesting light on use of e-mail, both at work and personal, by adult Americans and how the growing intrusion of spam in their inboxes affects them.
Here are the some key findings of the survey:
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