New normal

ServiceNow to acquire Intellibot to strengthen AI and automation

Intellibot to extend automation and RPA capabilities within the Now Platform.

ServiceNow announced it has signed an agreement to acquire Intellibot, a robotic process automation (RPA) company based in Hyderabad, India. With the acquisition, ServiceNow to use Intellibot to the former’s core workflow capabilities and help customers automate repetitive tasks for intelligent, end-to-end automation.

ServiceNow intends to build Intellibot’s capabilities natively into the Now Platform to enable customers to integrate with both modern and legacy systems to drive productivity and strengthen existing artificial intelligence (AI) and machine learning (ML) efforts.

“Our customers represent nearly 80 percent of the Fortune 500, and the vast majority are trying to drive automation across a mix of legacy and modern applications. With Intellibot, we will extend ServiceNow’s ability to help customers connect systems so they can easily automate workflows and drive productivity,” said Josh Kahn, SVP of Creator Workflow Products at ServiceNow.

ServiceNow recently delivered the Now Platform Quebec Release to help enterprises accelerate their digital transformation by innovating quickly, being more agile, and operating more productively within a new world of work hastened by COVID. Intellibot will complement these capabilities, extending ServiceNow’s existing AI and ML, integrations, low-code development, process mining, process automation, NLX, chatbot, and virtual agent capabilities.

“Our RPA combined with ServiceNow workflows will help businesses better connect disparate systems to accelerate innovation and thrive in a new world of work,” said Srikanth Vemulapalli, CTO and co-founder of Intellibot.

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