Service Areas

AMC



Annual Maintenance Contract

Any hardware purchase by a company needs to be updated and maintained

regularly. This obviously entails a cost. Although during the initial one year,

the seller takes up this cost, companies often need to employ a technician(s)

with advanced skills in hardware and networking maintenance. This is not a very

cost effective option, and here AMC or annual maintenance contract companies

come in. AMC companies provide you hardware and networking maintenance services

in a cost efficient way. It is common for most large and small companies to

outsource their annual maintenance to a specialized AMC company.

AD



Application Development and Maintenance



Application development involves the creation of a computer program or a set

of programs required to perform tasks. This could involve tasks ranging from

keeping track of the inventory and sending customer invoice to maintaining

accounts and speeding up business processes.

Application development also helps in improving application effectiveness.

Unlike simple programing, application development involves higher levels of

testing in terms of deployment stability. Application maintenance is essential

to cut out instances of poor deployment that may result in unbalanced workload,

and thus, loss of productivity in an organization.

CAD



CAD/CAM Design



Computer Aided Design and Computer Aided Manufacturing refers to the

integration of designing and manufacturing in the process of developing a

product. Engineers and designers for cover-drafting, plotting, designing as well

as 2D and 3D modeling apply it. CAD/CAM are usually linked together to

facilitate customization of individual or a batch of products to suit customers

needs. CAD precedes the process of CAM, and without CAM the process of

customization will be done manually, making it costly and time consuming. CAM

automatically manages the machinery so as to be able to customize every order

according to customer requirement.

CS



Call Centers

With the advent of globalization, call centers have become common worldwide.

India has become a hub for call centers in the last few years with more and more

abroad-based companies sourcing their call center services to India.

A call center usually provides telecommunication and Internet facilities with

a comprehensive database support to the client. Although initially call centers

provided only voice-based customer support, they have now evolved as contact

centers offering email responses and other Web-based services.

CSDM



Communication Services

Communication needs often translate into huge expense for most

organizations. Hence, there is a continuous search for cost effective

communication systems. Although the popularity of IP (Internet Protocol) has

proved to be a really effective solution, there is a never-ending need for

communication systems.

Communication solutions provide effective and fast information exchange and

also help in cutting the traveling expenses of a company. There are now numerous

specialized communication solutions in the market, which also do a need-based

analysis for their clients.

DWDM



Data Warehousing/Data Mining Services



Managing a business is getting tougher everyday. Tough competition, rising

costs and specific customer demands make the task more complicated. Companies

are looking at cost cutting, but it is no longer an option that is viable

singularly. The key to survival is to plan in advance and react to the changing

business conditions in a more analyzed way. The top management in companies as

well as analysts need more and better information. Companies that believe in

data warehousing and have suitable data mining tools have access to current and

updated information. This can prove essential in gaining a crucial lead over

rivals.

DS



Database Services

Information management is an essential requirement for all businesses today.

In corporate structures most information resides in structured form. Though

companies use database management systems, maintaining the data in-house could

prove expensive and un-reliable for companies due to a possible lack of

competence for managing such systems. There are specialized IT companies that

offer on-site as well as remote database services. These include database

design, extracting the required information, troubleshooting, data migration and

integration across heterogeneous IT systems.

DCS



Digital Certification Services



With a sudden increase in IP-based communication channels and online

services, threats relating to viruses, malicious codes, unauthorized access and

fear of privacy issues have increased manifold. Digital certificates can enable

the user to know that the data is coming from a dependable source and has not

been tampered with. Digital certificates prevent viruses from infecting the

users documents, data, and local network. It also authenticates the user

ensuring complete security when it comes to online transactions.

DRDR



Disaster Recovery/Data Recovery



With increasing dependence on technology in businesses, organizations have

to be prepared for unexpected incidents in order to continue their business in

case of an unforeseen disaster.

Data recovery consists of a series of processes and procedures for recovering

the data crucial to the resumption of business or other business processes after

the occurrence of a natural, human or machine-induced disaster.

A disaster recovery plan (DRP) sometimes referred to as business continuity

plan (BCP) or business process contingency plan (BPCP), describes how an

organization is to deal with potential disasters.

A disaster recovery plan usually takes into account unexpected or sudden loss

of data and valuable records and tries to restore the data through various

techniques like offsite data management.

Post the 9/11 catastrophe most companies, especially in the IT sector, have

engaged specialized third party firms to secure their data. Typically, disaster

recovery planning involves an analysis of business processes and continuity

needs; it may also include a significant focus on disaster prevention.

FM



Facilities Management



Facilities management relates to the integration of various processes in an

organization. These processes are developed to improve the effectiveness of the

working of the organization. Services like space management, building

maintenance, administration, and the communication infrastructure come under the

purview of tasks that the facility managers have a responsibility to provide.

HSE



Hosting Services/ e-Business

Hosting service providers are offering a plethora of solutions for website

management as well as corporate email options. Though most companies keep their

website simple, they are getting into e-business. This method will enable

companies to link their internal and external data processing systems

efficiently, and in a cost effective manner. The upside of this is that

companies are working closely with suppliers and other partners to be able to

provide the product or the service to meet the customers need.

ITC



IT Consulting

IT consulting deals with technology application for various companies,

keeping in view their requirements. Consultants offer strategic inputs to their

clients to help them get maximum benefit from technology deployment. They also

advise on the most feasible technology, cost-benefit analysis, future

requirements, etc.

IT consultants often help in creating/managing their clients business

processes like customer relationship, resource management, etc. The past few

years have seen sector-based IT consultation services. These companies now cover

different sectors like automobile, healthcare, telecom, etc.

ITMS



Managed Services



In the current business environment, companies are handing over the tasks of

IT-related functions and other business processes to specialists. This is

because it proves to be a cost effective method, as specialists can handle the

processes more efficiently. This leaves the company to focus on its core

business activities. Managed services include infrastructure management, data

warehousing as well as business intelligence. A lot of value is added through

efficiency in the use of technology and improves the ability to deliver tangible

benefits to customers.

NI



Network Integration



Moving beyond just electricity and water as the basic infrastructure, LAN

and Internet connectivity have become basic requirements for any organization to

exist. Data services have become the most essential to the survival of any

business. Large organizations particularly deal with unpredictable workloads and

require more available bandwith. With a greater need for a robust IT

infrastructure, the vendors and maintenance companies have assumed a greater

role. Now, they not only provide software and computer setups, but advanced

network integration solutions that include network planning, deployment testing,

bandwidth optimization and the ability of the network to carry voice, data and

video.

PSI



Packaged Software and Implementation

Even though software manufacturers have developed various software suites

for diverse applications, the demand for such suites has not taken off. A large

number of medium and small enterprises are attempting to streamline their

business processes, but they are most likely to take the help of low cost local

solutions. Local vendors will have to offer solutions for meeting these

requirements. They should be able to offer modular products to the buyers, which

will allow them to gradually move toward total automation.

RENT



Rentals



Infrastructure setting for temporary business needs can prove to be an

expensive process. Thus, rental service companies are employed for business

needs like workshop organization, training sessions, seminars, etc.

These companies provide the required equipment for a day, week or month,

depending on the need and thus, save the company from investing in the equipment

and arrangement. Also, they not only provide the equipment and its installation

at a cheaper rate but also provide facilities like onsite maintenance and

payment on installment basis.

SECU



Security

With the ever-increasing scope of e-based business, systems and network

security have become prime requirements. So, most companies now hire the

services of specialized vendors for their information management and security

needs.

Security solutions cover areas like secure content management, identity

access management and authentication. Advanced solutions like unified threat

Management help companies to easily implement and manage various security

functions.

SI



System Integration



In IT, system integration links together various computer systems and

software applications, which enhances the productivity due to the pooled

resources as well as provide additional capabilities due to enhanced

functionality. Various techniques used include networking, enterprise

application integration as well as manual programming.

Methods of integrating systems include vertical integration, spaghetti

integration and horizontal integration. System integration is useful in

situations like outage management, remote connect/disconnect, power monitoring

and control and minimizing network losses.

TE



Training & Education



The expertise in handling technology is of utmost importance for optimum

utilization of resources and effective business operations.

Various training schools help companies in this regard by conducting timely

seminars, and workshops on IT trends like software and Internet applications.

Training in networks, Internet, hardware maintenance, system administration and

emerging technology is also provided by these companies. These companies often

have a curriculum-based approach, which includes case studies.