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Sanmar Group: IT Fine-tunes Operations

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DQI Bureau
New Update

Sanmar Group, with its corporate headquarters at Chennai, has a turnover of

around Rs1,000 crore and a presence in 25 businesses, with 25 manufacturing

units spread over ten locations in India. The businesses are diversified into

different industry segments like commodity and specialty chemicals, shipping as

well as engineering. IT has become a key enabler for Sanmar's business. Having

deployed best of the technology, it was time to consolidate and get the best

business results. The choice recently fell on Wipro, as Sanmar outsourced the

complete IT set-up, including applications, infrastructure as well as technology

consulting.

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Besides fine-tuning the technology objectives and reaccelerating the Sanmar

business users with technology support, Wipro is also qualitatively analyzing

the business process for the reengineered gaps to enable effective utilization

of the technology deployed. In turn, the basic objectives for Wipro, according

to Sankaran, are to improve key business drivers like lead time, on time and

effective use of resources, reach the critical objective of 70% automation,

retain key IT talents as well as provide a structured IT service delivery

management.

The operational management charter at Sanmar is driven by the objective of

70% automation and best optimum support for its IT infrastructure.

The Charter

Wipro will put in place a contract management process, whose charter as

finalized:

  • Monitoring Wipro and Sanmar's compliance with the obligations of the

    agreement
  • Assuring audit ability of Wipro's delivery processes.
  • Resolving escalated issues according to the governance escalation

    procedures
  • Approving (or declining) all work requests that are in excess of the

    pre-established expenditure amounts or circumstances.
  • Evaluating performance credits and penalties and monitoring any action

    plans, resulting from critical service performance failures.
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