Sanmar Group, with its corporate headquarters at Chennai, has a turnover of
around Rs1,000 crore and a presence in 25 businesses, with 25 manufacturing
units spread over ten locations in India. The businesses are diversified into
different industry segments like commodity and specialty chemicals, shipping as
well as engineering. IT has become a key enabler for Sanmar's business. Having
deployed best of the technology, it was time to consolidate and get the best
business results. The choice recently fell on Wipro, as Sanmar outsourced the
complete IT set-up, including applications, infrastructure as well as technology
consulting.
Besides fine-tuning the technology objectives and reaccelerating the Sanmar
business users with technology support, Wipro is also qualitatively analyzing
the business process for the reengineered gaps to enable effective utilization
of the technology deployed. In turn, the basic objectives for Wipro, according
to Sankaran, are to improve key business drivers like lead time, on time and
effective use of resources, reach the critical objective of 70% automation,
retain key IT talents as well as provide a structured IT service delivery
management.
The operational management charter at Sanmar is driven by the objective of
70% automation and best optimum support for its IT infrastructure.
The Charter
Wipro will put in place a contract management process, whose charter as
finalized:
- Monitoring Wipro and Sanmar's compliance with the obligations of the
agreement - Assuring audit ability of Wipro's delivery processes.
- Resolving escalated issues according to the governance escalation
procedures - Approving (or declining) all work requests that are in excess of the
pre-established expenditure amounts or circumstances. - Evaluating performance credits and penalties and monitoring any action
plans, resulting from critical service performance failures.