Salesforce Launches Slack GPT, Conversational AI for Enterprises

Salesforce has launched Slack GPT, a new conversational AI targeted at enterprises. Slack GPT, according to the copmany, will deliver the ability to use generative AI app integrations, different language models, and the power to tap into secure customer data insights from the Customer 360 and Data Cloud. In addition to this, it will work with Einstein GPT to help utilise CRM and conversational data for organisations.

“Generative AI has enormous potential to redefine how work is done and unlock significant business productivity,” said Lidiane Jones, CEO of Slack. “The real power of this technology is when AI can analyze and act on the most valuable data from a company's most trusted resource — its own internal knowledge. Slack GPT is the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster.”

What Enterprises Can Do with Slack GPT

Salesforce says that Slack GPT is customizable to a company’s unique needs, whether they want to integrate a language model of choice, build their own AI-powered no-code workflows, or bring AI into the Slack experience. Some of the things enterprises can do with the platform are as follows:

• Sales: Sales teams could auto-generate account channel summaries, customer recommendations, and prospect messages to work quickly and save time.
• Service: Service agents could solve cases and respond to customers faster with AI-generated solutions and responses, and auto-generate case summaries to share team knowledge in channels and canvases.
• Dev/IT: Developers could instantly auto-scan channel activities and summarize root cause analysis, saving hours on incident management.
• Marketing: Marketers could auto-generate copy and images for blogs, email campaigns, social, and advertising directly into a channel for team collaboration.