RIM is gaining in BFSI, retail, and manufacturing

What are the various trends in the RIM space?
The remote infrastructure management (RIM) market is growing at an
accelerated pace with CIOs across the world realizing the many benefits this
model provides. The first trend that is catching traction is around the maturity
of Indian service providers to deliver full sourcing scope of engagements. The
entry of Indian infrastructure management services (IMS) vendors in the global
space was marked by a tilt toward discreet outsourcing, wherein they managed
discreet components of the IT infrastructure, like network and security.

Secondly, we are seeing the asset-light model of sourcing gaining significant
traction. A recent report by Everest, a leading analyst group, has acknowledged
the disruption in the IMS market resulting out of the shift from asset-heavy to
asset-light deals.

Thirdly, the utility-based model making an entry into the IMS mid-market has
created waves. The utility model allows a customer to pay on a per-application
user basis with the whole package downwards including IT infrastructure
management, software licenses, etc.

Which verticals are fueling the demand for RIM in India?
Although RIM is gaining traction across industries and verticals, the main
verticals fueling the demand for RIM are banking and insurance, manufacturing,
pharma, retail, and hi-tech.

RIM is a very big global market abroad. What growth prospects do you see
for Indian IT services companies?
As I mentioned earlier, the Indian IT services companies have evolved their
offerings to deliver the entire gamut of IT services management. Though a
significant portion of enterprises in India continues to subscribe to the
discreet model (outsourcing remote networking and security management), the move
to full services sourcing has begun to attract large enterprises.

According to you, which are the various service lines that could fuel the
growth of RIM in India?
While network and security continue to be the hot RIM components, large
Indian enterprises have also started looking at server/data center management,
data lifecycle management, and managed disaster recovery (BCP) services.

Sandeep Sharma

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