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Reliance on IT

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DQI Bureau
New Update

A diversified financial services group with a pan India presence, Religare

Enterprises has customer focused financial products and services targeted at

retail investors, high net worth individuals and corporate and institutional

clients.

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Religare operates out of seven domestic regional offices, forty-three

sub-regional offices with presence in 498 cities.

ITs Brokering Business



Like most other broking companies, Religare too has deployed certain bread

and butter applications like order management, risk management and order routing

which are the basic components of daily trading.



GN Nagaraj, CTO Religare Enterprises

Trade

anywhere anytime engine allows customers to do business on other exchanges

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Elaborating GN Nagaraj, CTO, Religare Enterprises says that the order routing

management validates orders after they are punched in. Orders are also accepted

on the Internet (for retail customers who only do trading as a day job) and a

closed user group (CUG), offering a mix of leased line,VSAT, and VPN line

connections for frequent users.

After validating order in a correct format, the order is passed to the risk

management system which further checks whether the customers account have

enough funds to cover risks of this order after which the order is passed to the

relevant trading exchange. After the order is executed, the exchange reports

back, which subsequently gets updated through order management on the dealer

terminal.

At the end of day, reports are mailed back to the customer with details about

the orders traded including opening and closing balance trading reports.

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Customer Handling



Religare has deployed an ancillary system in reporting to create customer
portfolio and offer niche services including issuing advisory for trading and

market intelligence.

For attending to customer queries, Religare has also deployed CRM and a

unified communications system. "A customer can choose to contact us by any

communication modeletter, emails, telephone. A unified architecture helps us to

collate all this customer data together and then pull out relevant information

as and when required to have a look," says Nagaraj.

Trading in IT



On the trading side, Religare uses a trading engine, Trade anywhere

anytime developed by Religare Technova enabling brokers to achieve break-neck

speed on order routing and processing.

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In addition, Religare also uses Fast Trade, a next generation trading engine

on Microsoft and Java technology, bringing new life to the trading terminals.

Nagaraj says the Trade anywhere anytime engine allows customers to do

business on other exchanges, that is if there is a network of other trading

exchanges of the world, the trading terminals can connect to this network using

FIX protocol and trade on these exchanges.

The Year Gone By



Following others, Religare too has implemented algorithmic trading

facilitating trading for those who do trading as a day job and not as a full

time activity. "We have implemented algorithmic trading, wherein certain

formulas are created which get triggered automatically when a market reaches a

certain point, therefore the order gets released automatically. However, I would

like to clarify here that these formulas are generally used by people who like

to extrapolate on the future," adds Nagaraj.

The company has also implemented trading through mobiles for its retail

customers.

Stuti Das



stutid@cybermedia.co.in

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