Reliance Jio unveiled its patent-filed innovation – an Artificial Intelligence (AI) based Video Call Assistant (Bot) at India Mobile Congress (IMC) 2019. The AI-based bot can be accessed via a 4G phone call, without the need for installing any other application. The Jio Video Call Assistant aims at revolutionizing customer support and customer communication use cases said the company in a release.
“Jio is committed to bring innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IOT, and open source architecture adoption.” said Mathew Oommen, president of Reliance Jio Infocomm Ltd.
What the Reliance Jio Video Call Assistant Can Do
The customer engagement video assistant solution has been developed by Jio in conjunction with US-based Radisys, a Reliance Industries Ltd subsidiary. Some of the salient features of the Reliance Jio Video Call Assistant are as follows:
- Aims to make frontend communication of businesses smooth by resolving repetitive queries from customers.
- Makes customer engagement experience better by aiming to put an end to endless call-hold music or seemingly never-ending IVR wait times.
- AI-based platform listens to customers’ questions and responds to them in the most appropriate way.
- Platform’s auto-learning feature helps improve the answering accuracy.
In addition to the above, Jio Bot Maker, a tool that accompanies the Jio Bot platform, aims to democratise AI by enabling small businesses to create their own AI-based Bot with no-coding and with minimal effort. The Video Bot can be customized to meet customer engagement requirements while providing a human-like interaction.
The video call bot can be adapted by brands to give it a unique avatar. The avatar can be the conventional customer care executive, the CEO, the brand ambassador or any other person or character chosen by the brands. This AI-based customer care avatar can be invoked by the users by simply dialling a video call enabled helpline. The AI video call bot will come with multilingual capabilities to enable brands to communicate with customers in a language of their choice.