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Rank 9 - Tata Consultancy Services: A Satisfaction Legacy

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DQI Bureau
New Update

TCS' BPO has done well to keep employee satisfaction levels

at a point which has helped it emerge as one of the top 10 BPOs in the survey.

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RANK



9

Tata Consultancy

Services

Job content and company image emerge as strength areas for

TCS with scores on each of these parameters either exceeding or at par with the

industry average. It has identified attrition management, recruitment and

expectation management as some of its key challenges. To handle these

challenges, TCS has laid out a well structured career plan for employees. In

addition to basic trainings, employees are also offered additional training to

develop domain knowledge. This allows them to also grow horizontally at the

workplace.

A well-devised mechanism tracks performance, and key performers are given an

option to move into job roles close to their preference. Performers are also

rewarded suitably through pay per performance. Employees expressed very high

degree of satisfaction towards the company's compensation structure and the

perks and benefits. However, there was some dissatisfaction on the overall

company culture and infrastructural facilities.

Likely

reasons for leaving

Score

Rank

No growth opportunity

34.8

6

Salary

33.0

11

Job content

21.7

2

Reasons

for stress at work

Score

Rank

Travel time

38.3

6

Repetitive nature of

work

24.4

7

Long working hours

23.5

13

Note:

For score and rank lower is better

Strengths:

Employees express high degree of satisfaction over compensation and

salary hikes



Weaknesses:

Lack of recognition from

superiors and discontentment with infrastructure
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