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Rank 6 - HCL BPO: Holding Ground

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DQI Bureau
New Update

HCL BPO misses a berth in the top five by just a whisker. On

an individual capacity, the BPO puts up a fairly consistent and stable

performance.

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Given the pace of its growth, HCL BPO has done well to handle

some of the key expectations of employees. Salary, for example, is one parameter

on which employees show a fairly high degree of satisfaction. A significant

proportion of employees cited that they are satisfied with the salary hikes and

are paid at par with industry standards. Employees felt that the appraisal

system is also fairly transparent. This is an expected reaction as the

compensation structure in the company has been restructured in the last one year

to meet the market benchmark.

RANK



6

HCL BPO

AP Rao, Senior VP, HR, HCL BPO, says, "Attrition due to

the market opportunity is one of the biggest challenges for us." True,

given the high levels of compensation that ITeS companies are offering today, it

is not surprising that salary has become one of the most important components of

satisfaction.

HCL BPO has also gone for HR process certification with PCMM level 3 in order

to streamline existing HR processes.

Likely

reasons for leaving

Score

Rank

Salary

21.6

17

No growth opportunity

19.6

15

For higher education

11.8

13

Reasons

for stress at work

Score

Rank

Overtime

49.0

1

Insufficient holidays

47.1

2

Travel time

35.3

8

Note:

For score and rank lower is better

Strength:

Compensation and transparency in

appraisal processes are satisfactory




Weakness:

Poor infrastructure and lack of

recognition towards outstanding performance
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