Revenues dipped by a sliver in 2001-02, but the company stuck by its plans
for a marketing makeover and infrastructural upgrade. Payouts were also higher
due to higher employee numbers. The online reseller training program and lower
overheads (30% less) helped contain the fall in the topline. Focus on the 9i
server and 11i e-biz suite continued, with the latter implemented across 47
locations. Oracle now enters the BPO segment, armed with multiple solutions.