Rank 48: Birlasoft: Six Sigma in Action

Performance Highlights Started a BPO activity and plans to grow it significantly  Banking and finance accounted for a majority of the revenues  Added 246 employees in financial 2001-02 Startup: 1995 l Branches: 2 l Products & services: Software development and related services l Employees: 688 l Branches: 2 l Address: 10th floor, 7 Tolstoy Marg, Prakashdeep Building, New Delhi 110001 l Tel: 4450784 l Fax: 4450819 l Website: birlasoft.com

Birlasoft is 80% owned by the $1-billion Birla Group, with 20%

investment by GE Equity. It has offices across the US, Britain, Europe and the

APAC region. The focus this year was to firmly establish its offshore capability–toward

this end, it opened offices in Australia and Singapore and added service

offerings, including Peoplesoft, WebMethods, and datawarehousing, besides the

existing lines of Web services, Siebel, quality assurance and maintenance.

Birlasoft is now in an advanced stage of building it’s second development

facility in Chennai. About 30% of the company’s operations are in Web services

(both Java and Microsoft-based), 10% in Peoplesoft (implementation and

maintenance), 5% in CRM services (largely around Siebel), 10% in datawarehousing

(including digital dashboards) and 20% in QA outsourcing. While banking and

finance accounted for a large part of revenues this year, others including

healthcare brought in 36%, 18% from the government and 14% from manufacturing.

Birlasoft has adopted Six Sigma across the organization.