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Rank 4 - Genpact: Losing Touch?

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DQI Bureau
New Update

It's a field that's getting more and more competitive for

Genpact, which slips three ranks this year. The statistical significance of the

difference in score between Genpact and two of its closest competitors,

Vcustomer and Wipro BPO, is relatively low which reflects the stiff competition.

However, the difference in scores between e4e and Genpact is exactly 9 points,

which is fairly significant.

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To be fair to Genpact, it spends an enormous amount of money

on its people every year on training and employee development. It employs an

array of HR tools to address professional and personal, long-term and short-term

concerns of its people. It has an in-house army of certified trainers.

RANK



4

Genpact

Apart from offering professional certification programs,

Genpact runs a project called Genpact University, for which it has tied up with

some of the top business schools like XLRI and IIM Bangalore. These institutes

hold special tests and classes for Genpact employees. "We launched this

program after we found out that many youngsters left jobs to pursue higher

studies," says Piyush Mehta, Senior VP and HR leader, Genpact. These

employees are eligible for flexi-hours and even paid holidays for studying and

writing their exams.

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A customized curriculum has been launched with Duke

University in the US for the senior management. At the middle management level,

an operating leadership program has been started to develop 200-300 managers in

the next 18 months.

On the lighter side, the HR team keeps organizing various

extracurricular activities in which the employee's families are encouraged to

participate. Genpact, in fact, has been known to be a pioneer in a large number

of HR practices in the BPO industry-practices like inhouse meals, pick up and

drop facilities etc.

Reasons for Joining

Score

Industry Rank

Good work environment

68.8

5

High growth

opportunity

61.0

8

Transport facility

available

41.6

4

Reasons for Leaving

Score

Industry Rank

Salary

46.8

4

No growth opportunity/

lack of promotions

40.3

3

Transportation

22.1

3

Reasons for Stress

Score

Industry Rank

Long working hours

42.9

2

Travel time

41.6

3

Work load

41.6

2

Types Of Illness

Score

Industry Rank

Sleeping disorder

40.3

7

Digestive system

related disorder

33.8

5

Eyesight problem

26.0

5

What they

say...

Strengths

Score

Industry Rank

This company puts a

high value on honesty and integrity

89.8

4

This company conducts

its business in a fair manner

89.6

5

This company has high

standards of corporate governance

89.9

7

Weaknesses

Score

Industry

Rank

I am satisfied with

the kind of salary hikes I get

63.5

16

I am paid enough for

the work I do in this company

66.6

18

I am getting paid at

par with industry standards

61.8

19

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Today, Genpact's biggest strengths happen to be the brand

equity it enjoys and the culture of learning and training that has been created.

However, there are a couple of issues that the Survey throws

up. Compensation remains a sore point. Most employees feel that compensation at

Genpact needs to be aligned with industry standards to increase its impact on

retention. Also, salary hikes is an area of concern.

The employees also feel that HR should improve its ability to

provide career guidance to them, with job content being another sticky area.

Besides, appraisal system has been a concern area for the company employees.

According to the survey feedback, most Genpact employees feel that the company's

appraisal parameters are not well thought and relevant.

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