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Rank 16 - AXA Business Services: Backoffice Pangs

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DQI Bureau
New Update

AXA Business Services is the back office processing arm of

UK-based insurer, AXA. The India operations today employ over 2,000 people.

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A first timer in our survey, AXA Business Services has grown

significantly in India in the last couple of years. However, it fails to

generate the desired level of satisfaction among employees.

RANK



16

AXA

Business Services

AXA, unlike most of the other participants at the bottom of

the table, finds a place as a dream employer. (Although only 1.7% of respondents

considered it to be their dream employer.) What this implies is that the company

has been somewhat successful as far as branding goes, and despite being a

relatively small entity it has managed to create some aspirational value.

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Training and job content emerged as areas of concern. AXA is

typically facing the growth pangs with centers as well as manpower expanding

simultaneously and the India team finding it difficult to cope with employee

expectations. In fact, some of AXA's key challenges today are attrition

management as well as initiating employee friendly policies with rising scale.

Overall satisfaction on all parameters remains low.

Likely

reasons for leaving

Score

Rank

Salary

23.7

15

No growth opportunity

22.9

11

Timing

9.3

14

Reasons

for stress at work

Score

Rank

Work load

52.5

1

Repetitive nature of

work

33.1

3

Pressure to perform on

metrics

30.5

4

Note:

For score and rank lower is better

Strengths:

The company is open to ideas and suggestions of

employees



Weakness:

Salary is not at par with industry. Lack of

adequate growth opportunities

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