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Rank 15 - Transworks Information Services: Appraisals Play Culprit

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DQI Bureau
New Update

Aditya Birla Group's BPO, Transworks Information Services

has not managed to raise employee satisfaction levels as in the earlier survey.

The story looks unaltered even after management control of the BPO has gone into

the hands of the Aditya Birla Group.

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RANK



15

Transworks

Information Services

Training was one parameter on which the BPO fared moderately.

Transworks has also tied up with Mumbai's Narsee Monjee Institute of

Management Studies and the Institute of Chartered & Financial Analysts of

India for better attrition management. Employees also express faith on the

leadership of the company.

A few HR initiatives taken in the last one year include 'We Care',

employee perception surveys, salary benchmarking studies, Family Day and rewards

and recognition to performers. However, these initiatives did not quite yield

very satisfactory results. Employees expressed dissatisfaction over the

appraisal system in the company. Company culture was also held in poor light

which in turn impacted the overall image of Transworks.

Likely reasons for

leaving

Score

Rank

Salary

37.3

9

For higher education

16.7

9

No growth opportunity

15.7

17

Reasons for stress

at work

Score

Rank

Travel time

52.0

1

Overtime

35.3

4

Pressure to perform on

metrics

30.4

5

Note:

For score and rank lower is better

Strenghts:

Faith in company ethics and

recognition to employee opinions



Weaknesses:

Poor appraisal processes and

compensation

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