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Rank 14 - SlashSupport: Lower Support?

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DQI Bureau
New Update

With six delivery centers across the globe, four in India,

SlashSupport is a name to reckon with in the BPO space. Today SlashSupport

employs nearly 2,500 people, which makes it the seventh largest employer to

participate in our survey this year.

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Technically, SlashSupport could be put in the same category

as Brigade and EXL. This is because the statistical difference of its score with

the other two is very low. However, a key parameter on which the Chennai-based

BPO loses out is training.

RANK



14

SlashSupport

SlashSupport runs all the regular training programs including

freshers orientation program process orientation and culture orientation

training programs, and an email support orientation program which covers

questioning and responding techniques over emails, language, grammar and

localization of language. Despite the training initiatives, SlashSupport fared

at the bottom on training.

Though not at the top, growth opportunity emerged as an area of strength as

employees expressed a fair degree of satisfaction on this front. Other

parameters on which the BPO received strong setbacks were compensation and brand

equity. Only 8% of its respondents called it their employer of dreams as it

failed to emerge as a dream company.

Likely reasons for

leaving

Score

Rank

Salary

30.3

13

Timing

21.2

7

No growth opportunity

19.2

16

Reasons for stress at

work

Score

Rank

Work timing

50.5

2

Insufficient holidays

48.5

1

Call volume/Number of calls

29.3

1

Note:

For score and rank lower is better

Strengths:

Growth

opportunities



Weaknesses:

Poor compensation and less value

on honesty and integrity
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