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Rank 11 - Sutherland Global Services: Falling Short

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DQI Bureau
New Update

Sutherland Global Services BPO started its India operations

in 2001. Its Chennai facility has been in the news recently for earning the

distinction of being the first organization in India to achieve certification

for multiple services to the COPC-2000 CSP Standard Release 4.0.

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Sutherland has set up the Sutherland Center of Learning which

designs and implements detailed training curriculum and assessment modules to

ensure effective training in a very short period.

RANK



11

Sutherland

Global Services

The BPO fares well on compensation which is a characteristic

of most multinational BPOs operating out of India. However, Sutherland fares

badly on parameters like company culture and image. A significant proportion of

respondents felt that the workplace culture is not particularly open and does

not encourage employees to offer suggestions and ideas.

Branding is also an area of concern as only 9% of the respondents felt that

it was a dream employer for them. Sutherland did not mange to find a place in

the our list of dream companies this year.

Likely

reasons for leaving

Score

Rank

Salary

27.1

14

No growth opportunity

19.8

14

Insufficient leave/

holidays

11.5

8

Reasons

for stress at work

Score

Rank

Overtime

40.6

3

Travel time

40.6

5

Long working hours

38.5

3

Note:

For score and rank lower is better

Strengths:

High degree of satisfaction on compensation



Weakness: Employees

feel that their opinions and ideas are not given due importance. Lack of

confidence on company's ethics

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