Rank 11 - Sutherland Global Services: Falling Short

Sutherland Global Services BPO started its India operations
in 2001. Its Chennai facility has been in the news recently for earning the
distinction of being the first organization in India to achieve certification
for multiple services to the COPC-2000 CSP Standard Release 4.0.

Sutherland has set up the Sutherland Center of Learning which
designs and implements detailed training curriculum and assessment modules to
ensure effective training in a very short period.

The BPO fares well on compensation which is a characteristic
of most multinational BPOs operating out of India. However, Sutherland fares
badly on parameters like company culture and image. A significant proportion of
respondents felt that the workplace culture is not particularly open and does
not encourage employees to offer suggestions and ideas.

Branding is also an area of concern as only 9% of the respondents felt that
it was a dream employer for them. Sutherland did not mange to find a place in
the our list of dream companies this year.