Rank 10 - 24/7 Customer: Pay Packet Pains

24/7 Customer, the Bangalore-based BPO has come up with some
good employee-focused initiatives in the past, which have worked well to keep
employees fairly satisfied.

Employee development and career growth have been key focus
areas for the company. A higher education program called "Beyond" has
been designed for employees in association with the Indian Institute of
Management, Bangalore. The company also provides a three to four day residential
program called LEAD (Leadership Education and Development). In addition to this,
there are personality development programs that focus on the development of
selling and neuro-linguistic skills and behavioral attributes of the employees.

Top performers are rewarded through an Employee Cash Option Program. The
regular incentive plan rewards the top 25% achievers across different programs.
Clients are encouraged to sponsor bonuses and incentives for achievement of SLAs.
All initiatives notwithstanding, satisfaction on the compensation front remains
low for 24/7 Customer.