Advertisment

Rank 10 - 24/7 Customer: Pay Packet Pains

author-image
DQI Bureau
New Update

24/7 Customer, the Bangalore-based BPO has come up with some

good employee-focused initiatives in the past, which have worked well to keep

employees fairly satisfied.

Advertisment

RANK



10

24/7

Customer

Employee development and career growth have been key focus

areas for the company. A higher education program called "Beyond" has

been designed for employees in association with the Indian Institute of

Management, Bangalore. The company also provides a three to four day residential

program called LEAD (Leadership Education and Development). In addition to this,

there are personality development programs that focus on the development of

selling and neuro-linguistic skills and behavioral attributes of the employees.

Top performers are rewarded through an Employee Cash Option Program. The

regular incentive plan rewards the top 25% achievers across different programs.

Clients are encouraged to sponsor bonuses and incentives for achievement of SLAs.

All initiatives notwithstanding, satisfaction on the compensation front remains

low for 24/7 Customer.

Likely

reasons for leaving

Score

Rank

Salary

33.3

10

No growth opportunity

24.7

10

No personal life

14.0

10

Reasons

for stress at work

Score

Rank

Insufficient holidays

38.7

7

Long working hours

34.4

6

Work load

33.3

7

Note:

For score and rank lower is better

Strength:

Employee opinion is given due importance. Infrastructure is also

satisfactory



Weakness: Compensation

is not at par with industry standards. Increments are unsatisfactory

Advertisment